SHOPPING THE EMPORIUM

Fulfillment usually happens quite fast, which is great but it often leaves us with very little time to edit an order once it has been placed. Therefore, we encourage you to thoroughly check your order, making sure that everything is as it should be before submitting, as we might not be able to make any changes to your order afterwards.

Before finalizing your order, please be careful and double-check that you’ve added the correct address.

To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.

If the carrier isn’t able to deliver the items because of the wrong address, or if the package is unclaimed by the customer, it will be returned to the default return address (our printing partner’s facility).

The customer is liable for reshipping costs once we have confirmed an updated address.

Sometimes unexpected delays can occur due to holiday season shipping traffic, mail carrier issues, or inclement weather.

First things first, let’s make sure that the order is actually lost in transit! Please follow these steps before contacting us:

STEP 1 | Find the tracking link and look at the tracking log

— If there are entries in the tracking log, we ask for your patience as the order is still in transit for delivery.

— If there are limited or no entries in the tracking log, and it’s past the estimated delivery time, the package may have been lost in transit.

STEP 2 | Confirm the shipping address

— If the shipping address is correct, and it’s past the estimated delivery time, we recommend getting in touch with your local United States Post Office to see if your order is there. Also check in with your neighbors to ask if they might have seen your package.

— If the address was incorrect, the package will be sent back to the return address and we’ll contact you for an updated address when we receive the returned package. Please note that you’d be responsible for the reshipping costs, so let us know how you’d like to proceed.

STEP 3 | Contact us

If your shipping address was correct and the order still hasn’t arrived, we contact our printing partners and find a resolution for you. We usually cover the costs of reprinting and shipping replacement orders.

For packages lost in transit, claims must be submitted no later than 2 weeks after the estimated delivery date. But no worries!

If your shipping address was correct and the order still hasn’t arrived, we contact our printing partners and find a resolution for you. Usually this means that we cover the costs of reprinting and shipping replacement orders.

** PLEASE SEE — “I haven’t received my package yet” for more information.

If tracking information states that an order was delivered but you think you haven't received it, there may be cases where the delivery was made, but the package was left in an unexpected location at the shipping address.

Please reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If the issue is not resolved, contact us directly at peacethroughmusicfoundation@gmail.com for additional assistance.

All of our merchandise orders go through a 3-step quality check before they are shipped out by our printing partners. However, if a defective or misprinted item was accidentally let through the quality control or was damaged during shipment, we take full responsibility and provide a free replacement.

Please follow these steps for any claims for misprinted/damaged/mislabeled/defective items:

#1 - Submit claim within 2 week after the product has been received

#2 - Find your order number & take photos of the misprint, damage, or defective item(s) and areas

#3 - Contact us via email with info in #2 at peacethroughmusicfoundation@gmail.com

#4 - We will look into the order and be in touch

Wrongly ordered sizes are not eligible for refunds. Our printing partners make everything on demand, so requesting a size exchange would mean producing an entirely new product.

At this time, we do not offer exchanges. If you’re unsure which size would fit better, check out the product’s sizing chart or the description for more info.

We do not offer returns and exchanges, but if there’s something wrong with your order, please visit the Shipping & Fulfillment section above to see if you’re eligible to have an item remade and shipped.

Refunds are only offered to customers that receive the wrong items or damaged items. Our return policy currently does not cover buyer’s remorse so we won’t be able to issue a refund for these orders.

If any of these apply, please visit the Shipping & Fulfillment section above for more information.

Instruments are not eligible for returns.